![]() ![]() ![]() ![]() There is no extra charge for this service product if your lovely item needs to be repaired or refinished. As a result, the SAINT LUCA team goes above and beyond to make customers happy in such stressful conditions. We understand how upsetting it is to receive a faulty product after anticipating a wonderful product experience. Start buying with confidence because SAINT LUCA offers a LIFETIME GUARANTEE against manufacturing flaws. Note, on rare occasions, customs agents may delay delivery of some packages. You will be responsible for paying additional charges for customs clearance.Ĭustoms policies vary widely from country to country please contact your local customs office for further information. Saint Luca cannot control and is not responsible for any duties/taxes applied to your package. Please be informed that once the parcel reaches Canada/Australia, you will not be able to track your order since the Canadian/Australian post does not track international posts.As for the proof of delivery, we can only rely on tracking number information, so the refund is applicable just for orders with the status “confirmed as lost”. *Exist some exclusions, for more information contact us via email at All packages are shipped with tracking numbers. Tracking - If you have a USPS package marked as delivered but haven't received it, please contact your local mail facility (ie.If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order. We are not responsible for non-delivery due to errors in the address that you provide. Please review and ensure that you have entered the correct address.We will not be able to make any changes to your order after it has shipped. I f you need any assistance with your order, please contact us at.Successfully placed orders will receive an email, please check your spam filter or contact us for confirmation.We process orders within 1-3 business days (excluding weekends and holidays).Please allow 48 hours for the tracking information to become available. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status here. *Express shipping costs depend on the destination. Fore more information, check COVID-19 FAQ * Please note that these delivery timelines are not fully reliable as delivery depends on each centre capacity!ĭue to COVID-19, shipping vendors are experiencing delays, shipping can be delayed, so please be aware it may take a while longer to process orders. ![]() Please review the information below to establish when you can expect to receive the parcel. Also, remember that delivery times may be affected in times of high volume (such as Black Friday, Christmas, or other sales). Extremely extended delays are recorded in these countries: Australia, and Canada. HOW LONG DOES THE SHIPPING PROCESS TAKE?.We make every effort to fulfill orders as soon as possible. Please allow 1-3 days for your order to be processed for shipping. Order processing takes place during normal business hours, Monday through Friday. HOW LONG DOES THE SHIPPING PROCESS TAKE.HOW LONG DOES IT TAKE TO PROCESS AN ORDER?.If you spend $99 or more, delivery is free ĭuring the holiday season, shipping will be FREE for all orders. If you spend less than $99, shipping will cost you $5.99 USD It takes 1-3 days to be processed for shipping GENERAL SAINT LUCA DELIVERY POLICY: ORDER PROCESS ![]()
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